Question 1

What is InfoX?

Accepted Answer

InfoX is a Norwegian information platform that helps you make informed decisions by providing instant access to vehicle data, company insights, and contact information from official Norwegian registries. We transform government data into accessible information.

Question 2

How does InfoX get its data?

Accepted Answer

InfoX connects directly to official Norwegian government registries including Brønnøysundregistrene, Statens vegvesen, and other authorized sources. All data is retrieved in real-time, ensuring you always work with the most current information available.

Question 3

Is InfoX data reliable and up-to-date?

Accepted Answer

Yes, absolutely. Since we pull data directly from official government sources in real-time, the information is as reliable and current as the official registries themselves. We don't store outdated cached data - every search retrieves fresh information.

Question 4

Who uses InfoX?

Accepted Answer

InfoX is used by auto dealers, insurance companies, financial institutions, legal professionals, fleet managers, and businesses that need reliable Norwegian information platform. Our platform serves diverse professional users across Norway.

Question 5

Is InfoX available in other languages?

Accepted Answer

InfoX is available in Norwegian and English. The platform automatically detects your preferred language based on your browser settings.

Question 6

How does InfoX pricing work?

Accepted Answer

InfoX offers flexible pricing with a base license fee of 499 NOK/month per company, plus usage-based costs for searches. We have no per-user fees, meaning unlimited users from your company can access the platform. Specific search costs range from 1-15 NOK depending on the type of data requested.

Question 7

Is there a free trial available?

Accepted Answer

Yes! We offer a 14-day free trial period so you can experience InfoX. No credit card required to start your trial.

Question 8

Can I change or cancel my subscription?

Accepted Answer

You can cancel your subscription at any time with no binding period. The subscription is billed monthly and cancellation takes effect at the next billing cycle.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, bank transfers, and invoice payments for enterprise customers. All prices are in NOK and exclude MVA (Norwegian VAT).

Question 10

Do you offer volume discounts?

Accepted Answer

Yes, we offer custom pricing for high-volume users and enterprise clients. Contact our sales team to discuss your specific needs and get a customized quote.

Question 11

What types of searches can I perform?

Accepted Answer

InfoX offers six main search types: Vehicle Information (complete vehicle history), Company Insights (business data), Directory Lookup (person/business lookup), Data Washing (automated monitoring), AI-powered ad generation, and Task Management for organizing research workflows.

Question 12

Can I export search results?

Accepted Answer

Yes, search results can be exported to CSV format for bulk processing and integration with other systems. Vehicle information and contact lists support CSV export.

Question 13

How does Data Washing work?

Accepted Answer

Data Washing allows you to monitor unlimited companies for changes. Upload a list of companies to track, and we'll automatically check for changes in ownership, leadership, financial status, or compliance. You'll receive alerts when significant changes occur.

Question 14

What is the AI Advertisement Generator?

Accepted Answer

Our AI tool automatically creates professional vehicle sales advertisements from registration data. Enter a registration number, and within seconds receive compelling sales copy that highlights key features and appeals to target buyers.

Question 15

Can I integrate InfoX with other systems?

Accepted Answer

Yes, InfoX is available as both a web application and API. Contact us to discuss API access for integration with your existing CRM, ERP, or other business systems.

Question 16

Is InfoX GDPR compliant?

Accepted Answer

Yes, InfoX is fully GDPR compliant. We follow strict data protection protocols, only process data with legal basis, and maintain detailed audit logs. Users can request data deletion or export at any time.

Question 17

How is my data protected?

Accepted Answer

We use 256-bit SSL encryption for all data transmissions, encrypted storage for sensitive information, and maintain strict access controls. Our infrastructure is hosted in secure Norwegian data centers.

Question 18

Who can see my search history?

Accepted Answer

Your search history is private to your account and organization. We never share search data with third parties or other InfoX users. Only authorized users within your organization can access shared searches.

Question 19

Do you store the data I search for?

Accepted Answer

We temporarily cache search results for performance, but we don't permanently store government registry data. Each search retrieves fresh data from official sources. Your search history is retained for audit purposes as required by law.

Question 20

What happens to my data if I cancel?

Accepted Answer

Upon cancellation, your account data is retained for 30 days to allow for reactivation. After that, all personal data is permanently deleted unless retention is required by law. You can request immediate deletion at any time.

Question 21

What browsers does InfoX support?

Accepted Answer

InfoX works with all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. Mobile browsers are also fully supported.

Question 22

Is there a mobile app?

Accepted Answer

InfoX is fully responsive and works on all mobile devices through your browser. A native mobile app is under development.

Question 23

How do I get support?

Accepted Answer

We offer email and phone support for all users. Visit our contact page for more information.

Question 24

Can I get training for my team?

Accepted Answer

Yes! We offer onboarding sessions for new customers, video tutorials, and comprehensive documentation. Contact us to schedule a training session for your team.

Question 25

How many users can access one account?

Accepted Answer

Unlimited! InfoX charges per company license, not per user. Everyone in your organization can have their own login credentials at no extra cost.

Question 26

Can I control user permissions?

Accepted Answer

Yes, role-based access control is available. You can limit which features users can access, set spending limits, and require approval for certain types of searches.

Question 27

What if I forget my password?

Accepted Answer

Click "Forgot Password" on the login page to receive a reset link via email. For security, password reset links expire after 1 hour. Contact support if you no longer have access to your registered email.

Question 28

Can I have multiple company accounts?

Accepted Answer

Yes, you can manage multiple company accounts under one login. This is useful for holding companies or consultants managing multiple clients.

Question 29

How do I add new users to my company account?

Accepted Answer

Administrators can add new users from the account settings page. Simply enter their email address and they'll receive an invitation to create their own secure login credentials.

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